Privacy policy

Proper Guard («we», «our», or «us») is committed to protecting the privacy of all visitors to our website and users of our legal services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable laws and data protection standards.

By using our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect and store the following types of personal data:

  • Full name and contact details (email address, phone number)

  • Identification documents and legal property-related documents

  • Payment information (processed via third-party payment gateways)

  • Communication history between you and our team

  • Technical information such as IP address, browser type, and device details

All information is collected for the sole purpose of providing you with legal services related to property transactions in Singapore.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide legal consultation and documentation services

  • To communicate with you regarding your case or inquiry

  • To ensure legal and regulatory compliance

  • To process payments and send invoices

  • To improve our website, service offerings, and customer experience

  • To provide updates, newsletters, or promotional content (only with consent)

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Legal partners or government agencies when required by law

  • Real estate agencies or banks with your consent and only when relevant to your property transaction

  • Third-party IT service providers that assist in data storage or security (under confidentiality agreements)

All data sharing is done in a secure and controlled manner.

4. Data Security

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, or misuse. These include encryption, secure server environments, limited access controls, and regular audits.

However, while we strive to use commercially acceptable means to protect your data, no transmission method over the internet is 100% secure. You use our services at your own risk.

5. Data Retention

We retain personal data only for as long as necessary to fulfill legal obligations, settle disputes, and complete the services you requested. Once your data is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or outdated information

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at: support@properguardups.com

GDPR Compliance

If you are located in the European Union, you have specific rights under the General Data Protection Regulation (GDPR). These include:

  • Right to be informed about how your data is used

  • Right of access, rectification, and erasure

  • Right to restrict or object to processing

  • Right to data portability

Proper Guard acts as a data controller for your personal information. If you believe your rights under GDPR are being violated, you may contact your local data protection authority or file a complaint directly with us.

Confidentiality Policy

We treat all client communications and case-related documents as strictly confidential. Legal case files, communications, and personal identification documents are never disclosed to third parties without explicit consent unless legally required to do so.

All our legal professionals and staff members are bound by strict internal confidentiality agreements and undergo regular training on ethical data handling.

Cookie Policy

We use cookies to enhance your browsing experience and improve our website performance. Cookies are small text files stored on your device that help us analyze website traffic and user behavior.

Types of Cookies We Use:

  • Essential Cookies: Required for the basic functionality of the site

  • Analytics Cookies: Help us understand how visitors interact with the website

  • Functional Cookies: Enable enhanced features like remembering preferences

By continuing to use our site, you agree to the use of cookies. You can control or delete cookies in your browser settings at any time.

Changes to This Privacy Policy

We reserve the right to update this policy as our services evolve. Any changes will be posted on this page with an updated effective date. Continued use of the site after changes signifies acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us at:
support@properguardups.com